Deliver faster and delightful client experience with Support Pack
CRM SOLO SUPPORT
Support Analytics
- Support Analytics
- Support Summary
- Employee Wise Workload Graph
- Support Request Status Graph
- Overdue Request Filter
Solutions Management
- Link Solutions to Support Request
- Real Time Solution Viewing & Emailing option from Support Request
- Tagging & Searching on Keywords of Solutions
- Linking Solution with Product
- Create Dynamic Category & Sub Category
Support Request Automation
- Support request creation based on category & subcategory
- Request Approval Process
- Bulk Request Assignment to engineers
- Event based email & sms alerts for every new request creation
- Auto update of action by email & sms notification
- Add followers to Request
- Customer Satisfaction Tracking
- Job Card Printing
- Support History Tracking
- Dynamic Label for Support Name
- Request Overdue Management & Auto Intimation
- Support Workload Automation
