CRM Solo Support

Deliver faster and delightful client experience with Support Pack


Support Analytics

  • Support Analytics
  • Support Summary
  • Employee Wise Workload Graph
  • Support Request Status Graph
  • Overdue Request Filter

Solutions Management

  • Link Solutions to Support Request
  • Real Time Solution Viewing & Emailing option from Support Request
  • Tagging & Searching on Keywords of Solutions
  • Linking Solution with Product
  • Create Dynamic Category & Sub Category

Support Request Automation

  • Support request creation based on category & subcategory
  • Request Approval Process
  • Bulk Request Assignment to engineers
  • Event based email & sms alerts for every new request creation
  • Auto update of action by email & sms notification
  • Add followers to Request
  • Customer Satisfaction Tracking
  • Job Card Printing
  • Support History Tracking
  • Dynamic Label for Support Name
  • Request Overdue Management & Auto Intimation
  • Support Workload Automation